SingPass sucks, really sucks (Cont’d)

Further to SingPass sucks, really sucks (where I explained that I was given an invalid one-time password by SingPass to reset the password of my dormant, unused SingPass account) when I called the SingPass call centre this morning, what I was told had my blood pressure up to 180/100.

I was told that I could not have been given the password I was given because it was all numeric: it should be alpha numeric. I was then told that it would take another 10 days before I could use my SingPass account. Of course, it was explained, I could go down to the Marine Parade SingPass counter and sort the issue out on the spot: which defeats the purpose of a digital nation, doesn’t it?

The Chinese (local or M’sian, I’m not sure) gal could also not answer my question, “What assurance do I have that the single-use password I will given again, is not rubbish: like the one sent to me?”

I demanded to talk to someone more senior. It took 10 minutes before someone dared pick up the phone. The Malay lady who came to my assistance assured me (after receiving my reset request digitally), that there should not be a mistake this time in the password provided (Let’s wait and see) and that by next Monday, I should be able to use SingPass to do stuff (Let’s wait and see). I also found out that one-time password can be all numeric.

Says a lot about quality of staff training, that I was given wrong info.

Morocco Mole (Secret Squirrel’s sidekick) assures me that his second cousin removed working in SingPass tells him that a true-blue anti-PAP cybernut working in IT forgot to ensure that when the password was sent to me that the system would accept it. Has happened before because the cybernut spends almost all his working time reading TOC, TRE and The Idiots, and posting comments on these sites.

 

Cynical Investor

Cynical Investor blogs at Thoughts of a Cynical Investor

 

 

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9 Responses to “SingPass sucks, really sucks (Cont’d)”

  • HarderTruths:

    You should try to get the name of the Singpass programmer in Chennai. He could get into your account in 10 seconds.

    Seriously – all these ssystems were written by FT who have gone back or moved on, No one there knows what the f*ck they are doing.

    Remember NOT to keep anything personal sensitive in any government linked account. You never know which one of these FT are still snooping through backdoors.

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  • DBS Bank Kena Use:

    No need to keep complaining. Singpass works fine

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  • TruBlu:

    Yep, SingPa$$ really, really SUCKS bigLEE!

    SingPools oso $ucks.
    Recently, two consecutive winning sets of numbers have 5 of the same numbers appearing.
    Have *SINGPOO* FORGOTTEN TO *ADJUST* THOSE * WINNING* numbers?
    Are WINNING NUMBERS manipulated somehow?

    We are not suckers!

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  • Read & Hear The Right Things:

    When yourself is affected, you know how to cowpeh.
    Before that, you have all praises for the corrupt and useless system that feeds you to parrot.
    What you saw and experienced, is a real decline of the country that once made us proud.

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  • NotMyProblem:

    @CI, what “the cybernut spends almost all his working time reading TOC, TRE and The Idiots, and posting comments on these sites.” got to do with your screwed up Singpass?

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  • Darth Vader:

    Hey atans, WHY do you keep blaming “anti-pap cybernuts” when morocco mole is CLEARLY an ib cockroach????!!!! ADMIT IT!!!! The TRUE reason Singpass sucks is because the “(not at all) Smart Nation” project, its originator the pinkster and its executor el pinko junior ALL SUCK!!!!

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  • Irene Vanessa Wan Si Hung:

    Don’t use singpass lor.

    I stupiak housewife, like to flush toilet harass people.

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  • Can You Trust Them?:

    TruBlu:
    Yep, SingPa$$ really, really SUCKS bigLEE!

    SingPools oso $ucks.
    Recently, two consecutive winning sets of numbers have 5 of the same numbers appearing.
    Have *SINGPOO* FORGOTTEN TO *ADJUST* THOSE * WINNING* numbers?
    Are WINNING NUMBERS manipulated somehow?

    We are not suckers!

    Such things can happen when needed. Transit bus paid only $1 for their buses COE many years ago… it’s very coincidental as they require to renew the fleet of buses…one time chance only.

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  • You know what:

    Many GLC ang government Web applications are outsourced to India and that’s why the pass 10 plus years these websites get more erratic than before. Also, many other companies such as banks – try run on mobile phone such as iPhone. Even the Singapore airlines booking site is still erratic since 2011 revamp done by cheapskate India company that caused the site haywire.

    We are waiting for the day when the economy quality suffers so much so investors shun Singapore.

    Stop the CECA campaign please. Any one?

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