Government has failed to regulate Grab for the greater good

Grab fares are now more and more expensive. I realise that Grab has recently increased its fares, and sneakily only informed their Drivers without telling consumers! I noticed this when booking a grabshare from my office back home, and I realised the fares are more expensive! Even without surge, the price has gone up, and yet upon checking the news, there is no mention of this anywhere! I had to check with my driver friends who told me they received an email that fares will be increased. Is this fair to our consumers? Is the government sleeping on their jobs?

How can they allow a monopoly player like Grab to increase their fares on the consumer, especially after their merger with Uber? I suspect soon, more and more fare increases, surges will follow if the government does not step in to protect our consumers.

Also, where is the transparency? In the past, if taxi companies wanted to raise fares, the government will step in and negotiate, as they will know the plight of consumers, some of which are old auntie uncles who may not be able to afford expensive fares to the polyclinic but need taxi services. Also fares increases will be announced on the news and be discussed extensively by us. Now that Grab has increased fares, why is the public kept in the dark?

Lastly, my final complaint is that there are more and more problems with Grab nowadays. Whenever I tried to take Grab, as Long as there is no surge, the Drivers will always accept and cancel. What’s the point of accepting my trip if they do not want to take consumers, are they lying to us? Why do they do this? If they are not willing to drive us, just don’t accept the trip, so others can take it. Honestly, grab really needs to improve its drivers’ education and training, so that consumers will not have to to be cancelled. In the past at least they tried to curb this problem by offering consumers some Grab credits if Drivers cancel, but it seems they have give up on improving their Drivers entirely! They have cancelled this scheme, but the cancellations continue!

Finally, I like to appeal to the government to step in and regulate Grab, and possibly reverse their profit-seeking fare hike. Grab is a multi-billion dollar company and if they want to improve earnings for Drivers, they should take less commission from them, not out consumers on the chopping board! Don’t tell me a billion dollar company can’t afford to pay their Drivers properly, when they have access to so much data, and have multiple businesses from food delivery to payment methods. Please spare some concern for the elderly ah gong ah Ma who may not be able to afford expensive fare hikes, and cannot wait for Long to go to hospital appointments, but are left feeling helpless when their driver cancels their grabshare after accepting.

 

A disgruntled and frustrated consumer.

 

 

 

 

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15 Responses to “Government has failed to regulate Grab for the greater good”

  • Asd:

    Tiny nation with alot of resources rider wait for low price driver wait for high price wait and wait

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  • Bapak:

    As I have said before, the Philippines consumer watchdog had fined Grab over millions for increasing price within a year after taking over Uber. Here, in Singapore, they are certainly sleeping on the job.

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  • Dr. Chan:

    Per PAP Slogan – What is wrong with collecting more money?

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  • Evil, Greedy And Corrupt:

    Temasek overpaid for a share in Grab, then Pigs pushed out competition so that wife could recoup from the investment.

    This fake competition playbook has been repeatedly used in this Sillyplace,
    dafts only know how to kpkb but not effect any change.
    This is the same as fake democracy hiding the real face of dictatorship.

    The milking has begun !!
    Dafts should enjoy the pain they voted for.

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  • Old Boy:

    Try others like TADA or GoJek.. use your brains lah.

    Last thing you expect is the Garmen to help you as they are part of Grab also.

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  • Who owns Grab?:

    You know who owns Grab?
    That is your answer.

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  • Grab founder is not a dropout:

    Grab founder is not a dropout.

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  • PAP CLOSE DOWN:

    Normal taxis – Comfort, SMRt cheaper? Aiyoh, these also govt owned like GRAB. Singapore is a monopolised monopoly.

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  • Harder Truths:

    So tell me writer – do you want a greater government-regulated economy or a freer society? You cannot have both. You win some you lose some.

    If you say to the government – please regulate – you will be paying all kinds of fees and there will be no relief for you just a more communist state.

    Market forces are what they are – people need to stop asking pappies to do everything and move on. Or else don’t think about a change in how things are run- that will never happen because whoever is in charge will do exactly the same since you want it that way.

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  • competition reduces prices:

    //Grab fares are now more and more expensive.//

    funny hor ? when sinkie land is so ‘competitive’ with more people towards 6.9m or 10m open-leg policy, yet things get more and more expensive and COL higher than all the countries nearby ? now where did the the theory that competition reduces prices come from ?

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  • factotum:

    Old Boy:
    Try others like TADA or GoJek.. use your brains lah.

    Last thing you expect is the Garmen to help you as they are part of Grab also.

    Tried TADA at times but usually can’t get one! Also checked Rydex but their fares worse than Grab!

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  • Back to pirate taxis:

    What we need is to go back to the days of pirate taxis. Cheap and fast.

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  • stop being sheep:

    sorry if we sound non sheep aka non pap.

    pap says car lite. what pap means or the Msia cow boon hwan means is please don’t drive and block our luxury cars from a smooth ride.

    many 70% sheep believe in pap car lite. so much so many rather pay more for over priced HDB rental units than have that car.

    stop being sheep.

    car lite is meant for pap and their clan members. never meant for you.

    buy that car and stop being fleeced by Grab or pap.

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  • My two cents worth:

    Bro., not entirely true lah…. there are times when the ride gets very cheap… but on the whole, Grab unlike Uber, has some crazy high fares occasionally.

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  • monopoly:

    All monopoly is bad for the consumer.
    Better to reign them in before it is too late…

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