TR EMERITUS

As the Government makes strategic shifts in its policies, a major determinant of its success will be citizens' trust. When Chok Tong handed power over to Hsien Loong, the PAP govt was still smooth sailing and trust was not an issue. It was riding on its past glories and good track record. The govt had delivered a better... 

My friend Michael was very angry. He ranted that he had to wait for hours to collect his passport on Saturday. Many of those in the queue were foreigners he said. Welcome to the new realities in Singapore. In the past, a visit to the polyclinic took up about two hours. But now I go in at 1 PM and emerge only at 5:30 PM. A news... 

PM Lee listed several ways in which public servants can help build trust with the citizenry - they have to understand realities on the ground, operate seamlessly across agencies and with one another, and uphold the national interest rather than be "captured" by special interest groups. PM’s “right that major policy...