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Improve communication with people placed on isolation

I sent this message to minister for health on 4 October 2021. He replied that his ministry is looking into the matter.

They are not interested to hear my suggestion, or to use my experience.

I learned later, from several accounts, that the people placed on isolation had a difficult time to communicate with MOH.

Dear minister

I watched your interview on the challenges that you faced in managing the large number of home recovery cases.

Specifically, the patients (under home isolation) face delays in getting through to the hotline and talking to a doctor.

I suggest the following:

1. Decentralize the communication by appointing one support staff to handle 30 to 50 patients
2. Empower the support staff to communicate with the patients (and vice versa) using a mobile phone or whatsapp.
3. In the case of elderly patients who are not familiar with using mobile phone, the communication can be done through a family member.
4. The support staff can also receive the daily tests (temperature, oximeter reading, ART reading, etc) and update the platform.
5. The support staff can send messages to the telemedicine doctor or mobile PCR team for follow up action with the patients.

This approach is similar to how an insurance company uses agents to deal with customers.
The agents are able to handle most of the issues faced by customers.
They only need to escalate the difficult cases to the back room specialists to follow up.

The immediate response of the support staff will give confidence to the patients.

If you find this approach useful, I can help you, or your ministry, to find a suitable platform to manage this process.

 

Tan Kin Lian

 

 

yyy
READER COMMENTS BELOW

14 Responses to “Improve communication with people placed on isolation”

  • John Dough:

    The underlying problem is to be why PAP Administration and all its proxies do not take on well public suggestions to implement and improve (and an be seen even PAP seems to steal ideas on the side and pretend it’s theirs) is primarily they do not want the public to see them as not originators of better and improved ideas.

    They do not want others to see that they are less brainier.

    They also do want to be seen tt their ability and capability reduced or canceled if they adopt others ideas which then will make them seen as fools tying in with their huge salaries if others can do better than them.

    Finally PAP refused to take outside ideas and suggestions is to BRAINWASH others only they have the monopoly of good ideas.

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  • Tkl got face:

    Mr Tan, did you get a letter signed by the minister or some unknown civil servant? Either way, you got a reply.

    Some realistic fellow is jumping up and down that he got no reply. Any advice for him? Should he go camp outside the Minister’s office?

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  • MarBowling:

    Tan Golden Chain,

    You only wrote to Sneaky-Eyed World Class Minister Ong Yee Con yesterday and he has already REPLIED that that his Ministry will look see look see “into the matter” based on your GREAT Suggestion and Experience!

    Btw how do you know whether they are INTERESTED or NOT INTERESTED when he has only received your request only yesterday! Looks like you STILL want to ACT like a BIG BOSS when you were the Indian Chief at NTUC Insurance: INSTANT RESPONSE! Most probably the Ong bugger is right now FARKING BUSY BRAINSTORMING YOUR GREAT SUGGESTION AND EXPERIENCE WITH HIS STAFF or maybe BUSY FARKING somewhere in a very tight and small space! Like Simon always say, what do you think?

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  • opposition dude:

    Seriously ah, uncle textbook Tan THINKS that the minister SHOULD listen to him ah? He is THAT deluded ah?

    Minister where got time for a common peasant like uncle Tan sia? Uncle may be rich but he is still after all a nobody on the island so why would any minister even want to read his fantastic suggestions much less IMPLEMENT them?

    Good for a laugh as usual! WA HA HA HA HA!!!

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  • Gerrard:

    Not all minister think alike. Some are very cork up, cannot pay Attention to small details. How do U expect the under duress HCW to think on behalf of the MMTF, scholars holders, Medical Director, etc. Maybe some few hundreds HCW , good passionate ones from the 1500 resigned as revealed, already left the industry. 1500 left the industry cannot be all blamed on job stress or job risks! It is like equivalent to 300 ICU beds gone! I can sense that they all damn Tu Lan the incompetence of those at the top, starting with the Minister with no prior health care or medical experience!
    (You mean this guy is so good that he can play goalkeeper today, tomorrow striker, next week become wing back ?)
    Even Messi /Ronaldo seldom double up with defensive duties! When they scored crucial winning goals, they will claim the credit! MOTM
    Lastly Not All Old Men are the same, classified as Chi Ko Pek, unlike someone who is damn Hump Sup, most don’t go around on MRT or buses taking pretty face ladies and posed on internet!

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  • xoxo:

    A quick reply from one clown bro to another,nothing to boast about?
    Tan Kin Lian from NTUC INCOME,etc.
    Ong You Con from NTUC itself before.

    Brothers-in-arm working against sgs!

    Claps of CRAPs?

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  • Fire:

    Employ HK .
    Overall , people from Hong Kong much more Smarter .

    See Below ,

    The coronavirus (COVID-19) pandemic has spread swiftly from the Chinese city Wuhan across the world. In Hong Kong, the number of active cases amounted to one hundred with 213 deaths as of October 31, 2021. The financial hub was one of the places which were able to flatten the pandemic curve for a long time, ensuring the healthcare system is not overloaded. To boost the low inoculation rate, Hong Kong government has widened the COVID-19 vaccine access to all residents aged 16 and older .

    singalean Beh Sai .

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  • Fire:

    Can consider Taiwan too .

    The Central Epidemic Command Center (CECC) on Thursday (Nov. 4) reported one new local COVID-19 case.

    CECC Spokesman Chuang Jen-hsiang (莊人祥) that afternoon announced one imported COVID case and one new local infection. The command center did not announce any deaths, leaving the COVID death toll at 847.

    But , employ a Masseuse fix the job lah .

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  • Trust only myself:

    Too stupid for him to think the suggestion would be taken up.

    Why this guy assume 1 support staff can communicate with 50 patients and where to find the support staff?

    Are we still assuming the cases are around 3,000 daily when so many on isolation are not calling mom or moh?

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  • PAP mandate strong:

    HK u turn ? HK authority advise after 2 shots of sinovac instead of 3rd sinovac booster shot, go for BionTech instead. Haha.

    Mr Tan KL , care to comment Beijing subway tunnel collapsed. News censored ?

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  • We Got Short Changed:

    PAP is using tax payers’ money to pay healthcare workers $4k each for their screw up in C19 pandemic to entice them to stay.

    You guys stay at home obey all the restrictions set, keep yourselves healthy. Your hard work to stay healthy is as good as freeing the hospital beds must also be recognised, isn’t it? Where is the $4k for you?

    Instead we got increasing cost of living. VOTE VERY WISELY.

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  • Pap owns even your brain:

    Mr Tan, even if they later copy your suggestions, like they often do with opposition parties’, you wont get any credit.
    They will alter a sentence or two, then call it their own brilliant invention..
    We’ve seen it happen before.

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  • Fire:

    千五個 ,是抗冠英雄 ,烈士 。
    他們應該拿一萬 。

    We Got Short Changed:
    PAP is using tax payers’ money to pay healthcare workers $4k each for their screw up in C19 pandemic to entice them to stay.

    You guys stay at home obey all the restrictions set, keep yourselves healthy. Your hard work to stay healthy is as good as freeing the hospital beds must also be recognised, isn’t it? Where is the $4k for you?

    Instead we got increasing cost of living. VOTE VERY WISELY.

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