EZ Link should improve its customer service

I sent a feedback to EZ Link on 30 September:

Dear Ez Link
I download the app and tried to read my Senior Citizen card.
I got a message that it cannot read my card.
This deficiency has been around for more than a decade.
Why can’t you read the senior citizen card? After all, it is just another special kind of Ez Link card.
If you do not allow me to read the card, how can I read it? How can I monitor my transport transactions?

I received an acknowledgement on 14 October, after 14 days that this feedback was registered. It took 14 days for EZ Link to register a feedback.

Other websites outside of Singapore respond immediately to register a feedback.

 

KL Tan

 

 

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14 Responses to “EZ Link should improve its customer service”

  • Umm..:

    Very obvious, it is a monopoly like PAP so they can make you wait long long.
    It is run by PAP cronies.
    Maybe its system got hacked?
    PAP is full of airs, talk about IT innovation, big data, data security, AI, talks only. The government very IT system managed by its IT team couldnt even stop hackers, very likely its IT team is run by FT team.
    The Minister in charge, is it Iswaran, and other PAP Ministers, cronies talk only.
    Even its ex members couldnt shake off this incorrigible verbal diarrhea (Tan KL could even fix his WC problem!).
    Are you also Tan KL and Cynical Investor, one and only one? All the 3 of you are over 60 yo.

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  • Bapak:

    You cannot read your card, they can monitor you every where you go. So, to them no problem. Remember, you die your business.

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  • PAP.GUARANTEE.WIN.GE2019/20:

    Dear TKL,
    Are you also the Ang Mo Tua Kee (AMT) type like Oxygen ?

    Only Ang Mo Tua Kee type will complain against our perfect elite PAP.

    Watch this video what the real Ang Mo Tua Kee think about you… hahahaha.
    https://www.youtube.com/watch?v=gCHZG65Vros

    This American said: Go learn how to spell correctly …. wahahahahaha….

    Singaporeans who speak Singlish … go learn how to spell correctly …hahaha

    PAP.GUARANTEE.WIN.GE2019/20

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  • Darth Vader:

    Hey tkl, the reason WHY it took transitlink so long to get back to you is because to the elites, you’re just an utterly insignificant lazy, daft, useless, good-for-nothing deserve-to-get-spurs-stuck-in-the-hide stupid idiot lesser mortal okay, and not the elite natural aristocrat that you think you are, okay?! So what if you keep complaining here and asking if the ministers are listening to you?! What, you think you’re so great is it? Get this straight okay?! YOU ARE NOTHING, NOBODY, NADA, okay?! The best you can do is to complain to the relevant authorities and not come here and whine!!!!

    Sheesh, over 70 years old and doesn’t even know some simple commonsense thing like this!!!!

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  • Harder Truths:

    I also wrote to EZ Link

    ‘Dear EZ-Link

    I got your card. My cat ate it. I had to go through the faregate by pressing my cat’s bottom against the cardreader. That worked for awhile but I couldn’t keep carrying my cat around in a bag in the MRT.

    The cat fur also causes a lot of sneezing and rashes and people think I have SARS. This is not too bad as I usually have a car all to myself after everyone runs to the other ones.

    The cat also attacked a cleaner at XXX station. He fell off the platform. I don’t know what happened to him after that. My cat is luckily ok – or else I could not get out of the station.

    Can you send me a replacement card? I am sending you the cat so you can extract the card when it finally decides to come out.

    The cat you can keep.

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  • PAP.GUARANTEE.WIN.GE2019/20:

    Dear Singaporeans,
    This is Ang Mo Tua Kee freedom, human rights and democracy.

    Attacking people who disagree with you ?
    (Oxygen and all Ang Mo Tua Kee support this)

    https://www.youtube.com/watch?v=78I3eyakWt8

    Singaporeans, do you support freedom without responsibility ?

    PAP.GUARANTEE.WIN.GE2019/20
    PAP Huat, huat, huat ah

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  • tan kin lian is pea brained:

    why use the card at all?

    why not drive?

    after all, car lite is never meant for 70% sheep such as tan kin lian. it is meant for pap folks only.

    if still saving up for that car, why not Grab?

    Grab, or better still drive car, no need to participate in pap inefficiency.

    why so sheep brained like pea brained tan kin lian?

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  • PAP CLOSE DOWN:

    Your party does it all the time, if that is lost on you.

    PAP.GUARANTEE.WIN.GE2019/20:
    Dear Singaporeans,
    This is Ang Mo Tua Kee freedom, human rights and democracy.

    Attacking people who disagree with you ?
    (Oxygen and all Ang Mo Tua Kee support this)

    https://www.youtube.com/watch?v=78I3eyakWt8

    Singaporeans, do you support freedom without responsibility ?

    PAP.GUARANTEE.WIN.GE2019/20
    PAP Huat, huat, huat ah

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  • No Brainer:

    Long time ago, thieves try to keep everything hidden, so they can loot without being known.

    You asked, the real answer is here.

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  • James Bond:

    Last time you emperor of Income, Tom , Dick and Harry will fast fast respond.
    Today nobody care about gold chain Tan, took maximum days to reply you.
    If you are still wearing White shirts White pants, white underwear, I am sure the response will come very fast..Now you are only a gold chain to the public, who care about you when you post so much garbage here and there…Your toilet leaked , water bill shot up also u email PM….Happy with this reply.

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  • George:

    Khaw BW and Tan CJ does not care for commuters in Singapore, VOTE THEM OUT !

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  • MarBowling:

    Tan Golden Chain,

    Most Staff working for EZ Link are just common folks working for a small salary. So stop bothering them with your endless petty complaints. Understand you are damn LOADED: own private properties, run a company, fly all over shop. Stop acting like a PAUPER and unnecessarily occupying valuable space and using facilities Meant for the unemployed and underemployed common folks and low paying workers who NEED those stuffs MOST! Period. If you are SERIOUS and So PERSISTENT, write directing to their CEO!

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  • Bad Boy:

    Mr Tan ,

    U proposing learn from chile is it ?

    公交费涨5分引发大规模示威 智利首都陷紧急状态
    https://www.google.com/amp/s/www.zaobao.com.sg/news/world/story20191020-998473%3famp

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  • HDB flats depreciate to ZERO:

    Regime change will, for sure, improve ez-link service. VTO.

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