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Horrendous management of Covid-19 infected family

My wife, 1-year old son and myself recently returned from Bangkok on 20th October 2021 and served our 10-day mandatory Stay Home Notice (SHN) at Carlton Hotel. Our pre-departure PCR swap test and on-arrival PCR swap test at Changi Airport results were negative. On the 10th day of our SHN, we went through an exit PCR swap test and awaited results the next morning for check-out of our SHN. To our surprise, we tested positive. We had not left our room for all 10 days or interacted with anyone, so this came as a shock.

My result was the first to be out on the morning of 30th October 2021 and kicked-off a frenzy of calls from Contact Tracing Officers and other MOH Officers. After giving all the necessary details of my travel history and particulars, MOH had a driver call me to inform me that I will be picked up at 3pm to be transferred to a Community Care Facility (CCF) in Sentosa. As my wife’s result was still pending confirmation, I called MOH to inform them I would like to wait for my wife’s result so that we can be transported to a CCF together as I’m not comfortable leaving my wife and baby to be alone. The MOH officer accepted my request and got the 3pm transport to stand down.

Shortly after, an MOH officer called me back and confirmed that my wife is unfortunately also tested positive. The officer went on to specifically tell me to pack our luggages and await transport arrangements for our whole family to a CCF. We packed everything and waited, two hours passed and still no update, it was already around 6pm by then. Called back to MOH, they said there’s nothing that can be done but wait, the officer on the phone then advised us to unpack our luggage and just resume our usual activity until someone calls us with an update. So we did…dinner, shower and sleep.

The next morning, 31st October 2021, nobody called us so I called MOH once again. Let me also point out that each time I made a call to MOH at 6812 5555, there was a waiting time of approximately 20-30 minutes before someone actually answers my call and each time they answered my call, they would ask for my wife and my particulars in detail all over again. So the officer on the phone apologized that no arrangement was eventually made the day before and promised to escalate my case immediately. Home Recovery Programme (HRP) was also suggested but I told them I am not eligible as I have my grandmother in the household who is above 80 years old, making my home ineligible for HRP. So we waited.

When someone finally called back in the afternoon, it was from the hotel reception saying that an ambulance is here to pick us up. There was no prior call to tell us to get ready so I requested for some time to wake my sleeping baby up, get dressed and pack my luggages. When all that was done, I called the receptionist and said we’re ready to be picked up from our room as we can’t leave our room unescorted. Then came the biggest trigger of this whole waiting saga, the receptionist said the ambulance has decided to leave as they were only expecting to pick my wife and myself, they did not expect a baby as well.

Let me highlight that by this point, almost 48 hours after being informed of testing positive, not a single MOH officer throughout all the phone calls asked if we are having any fever or other symptoms. Nobody offered to send us a thermometer or oximeter or and form of medication. Also, at this point of time is when I truly regret coming back to Singapore. I have been stuck in Thailand for almost two years due to Covid-19 and have not seen my family members for as long. In fact, this is such an important homecoming trip as this is the first time my family members will be seeing my newborn baby for the first time. All of this plus all of us being tested positive for Covid-19, can you all imagine the amount of disappointment and distress going through us.

So for a second time and fed up with false promises, we unpacked our luggage once again and decided to give up on any hope of being transported to a CCF. Worried for our health, I called MOH one last time to repeat the whole situation and the officer on the phone once again said the matter will be escalated with urgency, giving me hope once again.

When they finally called back in the evening, they left me flabbergasted with the options presented to me. Option 1, they do not have any CCF facility that can accommodate 3 of us, so they have to separate me and my wife, and one of us take the baby with us. Then why for almost two days why keep promising us a facility for the 3 of us to be together? Looking after a baby alone is no easy matter, and now being infected with Covid, makes it even more difficult and definitely will affect recovery right? Wait till you hear Option 2.

So, Option 2 is to send all 3 of us back to my home for HRP and then transfer my grandmother out of my home to another facility since she is above 80 and having her around will make HRP not possible. Why would you want to transfer my Covid-free and healthy grandmother to another place? What’s this? Dear readers, enlighten me please, who in the right mind would come up with this?

I obviously rejected both options and asked them to make the solution previously promised to me happen, and I also requested to stop all forms of communication with MOH by phone but only by email instead. Didn’t have a choice, with such horrendous management up to this point, I thought it would be better to have everything in black and white, so nobody could just say what they want on the phone and not be responsible for it. Two days since testing positive, no medical treatment catered, no medical facility provided, going to sleep once again…

 

 

Iavn Teenoi Thai

-The family in Room 1943, Carlton Hotel-

 

 

 

 

yyy
READER COMMENTS BELOW

40 Responses to “Horrendous management of Covid-19 infected family”

  • LHL betrayed Singapore:

    Why the FUCK is the health minister ONG being paid A MILLION OR MORE for this type of blunder? All these DICKHEAD would HAVE BEEN SACKED if LKY was around. LHL the NO BALLS pm must be held accountable to the citizen for providing this kind of SHIT HEALTH CARE.

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  • OMG, there is a 1-year-old baby in the family and no medical treatment was provided and they expect the baby boy to recover at home? Funny thing is, the parents don’t even bother to ask for medical treatment for their son and just accepted all the shit thrown at them?

    Clearly this is not an isolated case, so the question is, how many under 12 are recovering at home without medical care and treatment? This is indeed a very worrying sign because I see hundreds of under 12 are infected practically on a daily basis.

    What a freaking joke of a mockery of the supposed “world-class” medical in Sinkieland!

    Those at MTF who formulated such a ridiculous policy need to be given the boot!

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  • No wonder:

    No wonder more and more deaths and ICUs lah. Tio covid? Stay where you are and die. No medical care for days.

    Another proof of you die your business.

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  • ganeshsk:

    Since it is past 48 hours because of MOH’s cock up, Why not option 3 ,SWYARP
    ( stay- where -you -are recovery program).

    May be the technocrats can include in their SOP.

    Obviously they don’t have the logistics to do all what the writer described, then why come with all the grand scheme of things and advertisements on MSM.

    Wow and the G continuously get paid handsomely.

    WOW what a “wayang”.

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  • F-16I SUFA:

    LHL betrayed Singapore: Why the FUCK is the health minister ONG being paid A MILLION OR MORE for this type of blunder?

    because fucking idiots singaporeans voted for this.

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  • PAP mandate strong:

    Confirm not fake news ?

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  • Let go:

    I think the hotel room was infected.

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  • oxygen:

    INFECTED ON FLIGHT FROM BANGKOK to Singapore of a mere 2 hours 30 minute exposure? How many passengers on that flight in total? Are they being trace together for now necessary quarantine checks and how many locals already infected by those flying on the same flight in?

    Current VTL corridor won’t work then of economic passenger flight loading for long, I suspect.

    It must mean airlines are risking financial collapse of travel tourism re-opening. The destination countries part-take this VTL arrangement will harvest in a lot of passengers infected in flight and spread it to local population.

    The risks by far outweigh the (illusory) economic benefit aimed for. Qantas CEO said it will take a few years at least to attain some degree of return to pre-pandemic normality.

    I am confident he is right.

    Right now, it is not time to travel by air – vaxed or unvaxed – except when it is absolutely necessary of family, business or employment.

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  • Robert:

    Unfortunately, the so-called vaunted efficient civil service Singapore is reputedly known for is no longer there.

    Our civil service standards, going by this article, borders on the criminal. It shows a total lack of passion to get the job done and done well. No follow throughs were conducted by different civil servants that we get the impression these civil servants simply fulfil one part of what is expected and then disappears.

    Truly disappointing!

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  • Miscarriage Of Justice:

    Why MOH did not send a team to Carlton Hotel to fumigate and clean up the hotel. Also to test all the staff and management?

    If the hotel is a COVID virus spreading place, then it cannot be used as a holding place for new arrivals any more.

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  • Smart Nation:

    It must have been a shocking experience for the family after 10 days of SHN to learn that they went from negative to positive. Feel sorry for the little one and the anxiety b rought on the parents. There are some serious co-ordination issues that caused the
    delay. Were there not enough beds at the facility?

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  • illiterate pap liars:

    A month back, we wrote to MOHH website complaining about the phone number provided does NOT work.

    Out came a reply, a day later, saying an official reply shall be sent to us within a week.

    In our complaint to MOHH, we had asked for pap ONG ye kung to be fired since he is 100% useless in his role.

    Today Nov 2, 2021, more than a month, no reply from MOHH.

    Talk about rot. many say pap cannot last 3 generations. guaranteed true, if we look at pap ONG ye kung performance we see the truth.

    BTW we have never voted pap, we never will vote pap. So when we say a truth about pap, it is the truth because we don’t whitewash pap lies failures.

    Those who vote pap and complain about pap, all we can say is, you get what you voted.

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  • Mee Siam Mai Hum Add Copi:

    Spot on, bro. You know how “chin-chia” they did the turn-around. No one talk about the deep cleaning in SHN rooms. Next time they have an hawker centre so called “Deep Cleaning”, just go take a look. Their mentality is as such that virus only stick on the floors. It is the MOH & MTF responsibilities for not imposing standards, so contractors also chin-chin-chia-chia and you-die-your-business.

    With respect, tenants at Rm 1943, Carlton Hotel played the wrong card, should stay in Thailand till the pandemic blown over. If you believe SG under PAPigs has the highest standard in cleanliness, you are in for a surprise. The first rule to remember about them is – You Die Your Business. Second rule is never forget the first rule. Third rule is Never Trust PAP. Vote wisely.

    Let go:
    I think the hotel room was infected.

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  • C’est la vie:

    ***
    Before we crucify, castigate and chuck shit at this regime, … let us remind ourselves what this regime had statemented:

    Jan 2020 ~ “We have been preparing for this since SARS”, says Mr Lee speaking at the sidelines of the World Economic Forum annual meeting in Davos, Switzerland.

    September 2021 ~ Singapore preparing to deal with 5000 new Covid 19 cases a day or maybe more” said Lawrence Wong.

    So, please go ahead, and, … crucify, castigate and chuck shit at this regime !!!

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  • Fire:

    Should pokma this couple .
    The kid is non existent .

    PAP mandate strong:
    Confirm not fake news ?

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  • MarBowling:

    How come No Comment from World Class Health Minister Ong Yee Con?

    Either he is FARKING BUSY carrying the 2 Harry Balls of his Big Boss or BUSY FARKING in a small space!

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  • PAP mandate strong:

    Found the guy’s facebook. Anyway the guy not vaccinated. Not a shot.

    Probably his friend write for him.

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  • Billy ma:

    That ong is just an over – paid NATO.

    At this late stage of the pandemic, after all the cock & bull stories, & all the ‘I know better’ attitude, things still can not get done properly.

    A supervisor or a manager in any company would be sacked on the spot & send packing.

    If the writer voted PAP previously, this should change your mind, otherwise, I can only say this ‘suck it up’ & keep voting for them.

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  • xoxo:

    Barring entry into malls for UNINFECTED sgs is a joke when you consider how lax the govt allowed entry into the TINY sg of DELTA INFECTED FTs.

    The current Delta Spread is the outcome of dumping infected imports into Sg.
    The govt is wholly responsible.

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  • Roger:

    It’s pertinent to ask how many MOH officials are actually foreigners?

    If among them are foreigners I’m not surprised at the shabby treatment.

    Don’t expect those from third world countries to be suddenly very responsible and have the culture of service.

    I knew all along that despite the serious sounding noises from the MTF, it’s all a show.

    Meanwhile the Emperor without clothes has gone into hiding, appearing once in a while to make some noises.

    This is the sign of what will happen in the event of war.

    Please keep a diary of events should you be the next victim.

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  • Yau Kwee:

    Singaporeans are very Yau-kwee

    Free hotel stay.
    But they forget…

    No free laundry
    No daily housekeeping
    No free coffee /tea
    No free movies
    No free breakfast

    Stuck in the room, stare at TV or phone
    Order room service, $25 per meal, per pax

    Cannot wander even along corridor.

    Singaporeans comment, complain but do nothing to make changes.
    If there is an award for idiocy, Singapore will win it 61 times.

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  • Mary Doe:

    The PAP is A MASSIVE failure themselves (but it’s unseen of or unheard or unknown of because it’s masked and people are led to believe by way of proclaiming they are million dollars talents bcz of super earnings in pte sectors – oh really?) as one can observed letting in BF GF example, giving of wrong doses, breast cancers misdiagnosed, test tube eggs mixed up, Armour carriers detained and many many more incl armour vehicle and land rover came into contact – how can the people of SG be better than leaders when leaders has oy that much achieved.

    Besides, how many different PAP law makers has helmed the ever ever changing MoEdn Big Chair to enable to have top quality edn consistency?

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  • panyusg:

    Incubation period for Delta variant is 4 days vs 5.6 days average for original Wuhan virus. Hence, if infected in BKK or during the flight, it is possible to show up while under hotel isolation.

    Why was no ART tests being during the ten days? That would have give a strong indication.

    Next, the family should watch for first sign of symptoms in the two adults, the infant would be all right. First symptoms would be dry cough, runny nose, fever, etc. That will mean Covid-19 is confirmed of PCR test is done.

    How was the hotel PCR test done? By a qualified person? Was the sample mixed up with those of others?

    A repeat test should have been ordered to confirm the infection.

    Also everyone must find the e-mail of OYK…it is readily available. He reads the e-mails and pass it on to his officers. But please calm down and be polite when writing.

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  • Harder Truths:

    You are in the bestest most advanced place in the world ruled by scholars making millions of dollars per day (each).

    And if something bad happens to you – well the ISA, POFMA are all there to shut you up. So you had better say good things or you can be disappeared for thirty years.

    And you have forgotten the first and only rule in $G – you die your business.

    Have a nice day.

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  • Trust only myself:

    Very similar to what happened to some of our workers last year.

    Those not infected in dorm were told to move to gov facilities under “essentials service” scheme.
    Ended up some of them got infected when they were staying at such facilities (converted from sport hall).

    So can imagine what fu the MTF is capable of, until today.

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  • NotMyProblem:

    PM Lee said; “.. that Singapore is “making progress” against Covid”. I wondering what is making progress in PAP’s term? Is “progress” supposed to be forwards, or backwards also can?

    I can only think “making progress” is going backward as far as Covid is concerned. If he meant making progress is going forwards then he lies in the G20 submit.

    Have to be very careful with PAP’s dictionary. Remember inside 200M radius is not within 200M radius! Select is elect!

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  • Art:

    The policy is Need death figure to peak! then death will come back down.Peak then come back down…peak then come back down…

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  • tee:

    well only fools like you are so self entitiled.

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  • Smart Nation:

    This is not the first time someone has expressed frustration over delays and confusion on quarantine instruction. It reveals cracks in the system. If this had been a life-threatening emergency, someone could have died. This nagging thought keeps coming back: in the early days of the pandemic, we hear of doctors in hospitals across the world having to decide who lives and who dies because of insufficient beds or oxygen. Daily we see about a dozen people die from Covid in SG, more than before. What could be the reason?

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  • c'est la vie:

    This guy is such a born loser … after so long in Thai, why the imbeciles to come back to SG? We do not need him , holy dude, who care about his family or baby. Serve the right to put an infant to such risk.

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  • Fake News Will be POFMAed:

    PAP mandate strong:
    Confirm not fake news ?

    Who dares to fabricate fake news with POFMA in placed. Some people need to wake up.

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  • Fake News Will be POFMAed:

    PAP mandate strong: Found the guy’s facebook. Anyway the guy not vaccinated. Not a shot.

    Probably his friend write for him.

    Prediction had it that by December 2021, highly vaccinated nations are going to receive a rude wake-up call. It’s not going to be pretty.

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  • If We Have True Democracy:

    LHL betrayed Singapore:
    Why the FUCK is the health minister ONG being paid A MILLION OR MORE for this type of blunder? All these DICKHEAD would HAVE BEEN SACKED if LKY was around. LHL the NO BALLS pm must be held accountable to the citizen for providing this kind of SHIT HEALTH CARE.

    If only we have true democracy like Malaysia and Taiwan.

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  • c'est la vie:

    C’est la vie:
    ***
    Before we crucify, castigate and chuck shit at this regime, … let us remind ourselves what this regime had statemented:

    Jan 2020 ~ “We have been preparing for this since SARS”, says Mr Lee speaking at the sidelines of the World Economic Forum annual meeting in Davos, Switzerland.

    September 2021 ~ Singapore preparing to deal with 5000 new Covid 19 cases a day or maybe more” said Lawrence Wong.

    So, please go ahead, and, … crucify, castigate and chuck shit at this regime !!!

    This guy is double fang snake head …

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  • C'est la vie:

    Stand strong for the regime for doing the right thing to expandable the useless core in the community, right way to go.

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  • sympathy:

    Sympathy with them for their suffering and stress…

    Anyway many of the Government bodies and Telco call centre sucks…
    Make you wait long long time and still no answers…

    Minister should try to call and Know the true level of service to the public…

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  • Montecristo.:

    They must be made to pay for this disgusting, atrocious and disgraceful service, If this is all TRUE….and not exaggerated.

    Singapore and its public services have gone down the shit hole…. when it will ever recover from this SH is any ones guess….

    By the looks of things….NEVER….. unless we change the freaking Government for good…… Sack all those responsible for this episode and make absolutely sure that this sort of service do not happen again…..

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  • Kaiju:

    If PCR test at 28 cycles is negative, run the test to 35 cycles.
    If 35 cycles still dont’t have, run 42 cycles and ypu can be +ve on anything.

    Want to reduce infected number?
    Reduce the PCR cycles.

    Most sterile Singporean don’t even know what PCR was invented for. LMAO

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  • Cheap & Good Lim Swee2:

    System collapsed. This is the result of not growing our own roots and spine. This million paid spineless Lim Swee2 is the smartest boy . Cheap & Good, Cheap & Better labour from pinoy land. Finally the COVID showed when a country does not grow its own spine, it becomes weak and unstable. Lim Swee now enjoying legs up betterest watching the system collapased like a domino effect. They give you a wishful hope to believe in.

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  • Cheap & Good labour:

    Unvaccinated singaporean cannot go to mall. But non-essential parent dependent pass holder from india can come in – in comes Delta virus.. this India Delta bicycle fot OYK to cycle down the slope and let him practice how to apply brakes – at the courtesy of a dependent pass holder.. KNN

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