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Visit to DBS Bank….OMG !

Recently, I had to visit the DBS/POSB Bank branch at Ang Mo Kio. Being a Sat, the queue was quite long, stretching outside the bank into the public walk area.

I waited outside the bank for about 35 mins and during this period, I was approached 4 times by 4 different DBS staff, asking me for the reason for my visit to the bank.
Each time, I had to repeat what transaction I wanted to do. There were about 12 staff outside the bank. Some were wearing white DBS t-shirts , some red and about 7 of them were wearing long sleeve shirts (men) and black jackets (women). From the looks of it, the best dressed men and women are likely to be Relationship Managers (RM), walking around very anxiously like hawks or sharks, waiting to pounce on would-be Customers, who are cash rich and want to lock their money into Fixed Deposits or signup for Investment instruments. I’m still puzzled why so many staff harass Customers waiting in line for their turn.

As the army of staff went around the queuing customers, their objective (correct me if I’m wrong) is to filter out the mediocre basic-transactions customers, while the “high-worth’ customers shall be immediately handled by RM Team, after staff notify them, so that they can be taken out from the queue and given a “premium” service.

To DBS, this could be a SOP, but the disgusting observation was about how the staff were asking probing questions to the customers to share some confidential money matters in the presence of the public. As I was standing 1 metre away, I could hear all the questions being asked by the staff and all the responses given by the Customers. The staff were not bothered at all if other customers in the queue were listening to all the confidential financial information being discussed in the public.

I felt that DBS is breaching customer’s data confidentiality, as such personal financial matters should be discussed in a private room inside the bank’s premises. I hope DBS will review its SOP.

Once I entered the bank, I was told to join another queue inside the bank. There was an armed AETOS security personnel who was gatekeeping Customers from going into the waiting area, where many seats were crossed-out due to Covid and 1 metre social distancing. To my disbelief, the Security guard was assigned the duty to accompany customers to the limited empty seats and was seen guiding customers to sit on designated chairs. I wonder why DBS would use an armed Security staff to do such menial tasks, when his job was to keep a sharp eye on security matters or look out for would-be robbers. No wonder, Standard Chartered bank at Holland Village was robbed $30,000 by David Roach using a piece of note to the teller (unrelated joke, please laugh)

At the waiting area, a customer (an old man) who was waiting for his queue number to be called, was approached by the roving staff. She was talking loudly to the customer and I heard all their conversations about his intention to send $30, 000 to Thailand, to purchase a house. Staff was openly discussing financial matters like DBS fees, Siam bank fees and his remaining balance in his account after $30k deduction. These are all customer confidential information that should be discussed in private and not in-front of other customers in the waiting area. Again, I felt that DBS is not practicing customer data confidentiality at all.

It is reflected in DBS/POSB website branding pages that it is a “People’s Bank” and that they are “Neighbours first, Bankers second”. This is very true (sic) as confidential information is being inadvertently revealed to all the “People” or “Neighbours” who are waiting in the queue outside or inside the bank’s waiting area.

Hope the bank would take necessary steps to review it’s SOP and stop compromising Customer’s confidential financial data to other customers standing nearby.

The above viewpoints are based on my personal experience and observations. Nothing personal against the bank or the hardworking & well respected staff but against their SOP only.

 

Intrigued DBS Customer

 

 

yyy
READER COMMENTS BELOW

26 Responses to “Visit to DBS Bank….OMG !”

  • illiterate pap voters:

    once upon a time, and a long, long time ago, DBS was a people’s bank.

    today, DBS is a new citizen run bank, no different from any bank in ceca ah neh land.

    very soon, everything about ntuc is going to be non cooperative. if one looks carefully, it is actually a business run by pap the political party for pap political purposes. AND this is not right.

    Not Right?

    Yes, not right. because ntuc cannot get the licence to do such a thing if it is a front for pap the political party.

    Imagine ntuc is fronting WP or PSP. Will the pap government allow such an ntuc the licence? Surely NOT.

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  • factotum:

    Several years ago I gave feedback to the bank about why must one’s full name be flashed on the ATM welcome screen after entering one’s PIN. I said for confidentiality one’s name shouldn’t be shown at all as people near to you can see who you’re. They gave a nonsensical answer and up to now one’s name still appears!

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  • Stop the PAP Steal:

    What does this POSB, a DBS Bank Family member, slogan means:

    “Neighbour’s First, Banker Second”.

    And all these banking awards – are just awards. Who are the judges – is it a case of I friend u, you friend me?

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  • PAP Mandate Strong:

    @ She was talking loudly to the customer and I heard all their conversations about his intention to send $30, 000 to Thailand, to purchase a house. Staff was openly discussing financial matters like DBS fees, Siam bank fees and his remaining balance in his account after $30k deduction.

    We’ll, perhaps it’s to ensure the old man is mentally sound and mentally capable. Next is to ensure hes firm knows what he’s doing and not fall prey to e.g. scam. Maybe psycho by some sexy Thai girl or scam call.

    https://www.khmertimeskh.com/50995094/thai-scammers-posing-as-police-force-innocents-to-empty-bank-accounts-and-transfer-it-to-cambodia/

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  • PAP Mandate Strong:

    Or lastly old man hearing issue ? 重耳

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  • Reject Racist Trolls:

    @illiterate PAP voters:

    Staff at DBS branches are mostly Chinese, and mostly Singaporeans though some are Malaysians. Why bring your racial hatred here? it only makes you and people like you stupid

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  • DBS's High Net Worth:

    High net-worth won’t be queuing there in the first place. Straight go into a room @ DBS Treasure, where free pastries and mineral water are served.
    lol

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  • Harder Truths:

    DBS at oone time almost collapsed. To save it the Regime put POSB as the cash cow that now finances all DBS projects. Including 4% interest for NRI’s in India and taking over a failed foreign bank with $G savers’ money.

    Of course DBS programmers are all from Ah-Neh land and don’t tell me they have no backdoor access to DBS systems to do their dirty work. The behaviour of DBS staff is just something third world people do. You vote for monkeys you get peanuts.

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  • SINGAROAR:

    Disagree with the writer as to the reason bank officers reach out to those in the queue. The probable reason could be to find out the reason they had come to the bank and if the customer’s needs could be met immediately without having to enter the bank because of Covid restrictions.
    However I do agree that privacy of a customer should not be compromised.
    DBS does not take responsibility for accounts that are hacked into and unauthorised use of debit and credit cards made on purchases on its online platform. So customers can lose monies using their services. This has to be addressed as Banks and credit card companies in the U.S do reimburse customers after a due diligence check.

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  • Fire:

    How can even breach OTP.

    Indeed a CASHless society .

    Revert back , they outsmart u .

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  • xoxo:

    Bankers?
    More like bank$ters.
    Customer service excellence?
    It depends on your *wealth status*.

    You must be as rich as DBS’s CEO,Piyu$h Gupta ,or you dont qualify to be treated like a *cu$tomer*,eh?

    In Sin City,MONEY TALK$.

    Dont you forget that!

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  • xoxo:

    If you are filthy rich,even ANG MOH TUA KEEs will $uck up to you.
    You fart,they swallow?

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  • Pap has the mandate:

    It is funny to see Stinkies complaining about what they voted for. Remember 60% of Stinkies voted for PAP.

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  • theforgottongeneration:

    Previously, every year there was the POSB show where the common people get to win prizes. Back then, POSB interest rate was also like 3+%. Under DBS, POSB has become more concern with commercial clients, not the heartlander Singaporeans. So much has been trumpeted about how successful DBS is, but how has the average Singaporean benefited? What has DBS given back to Singaporeans except to use us as seed money for its growth?

    Anyway, I would recommend to anyone to look at other banks which do try to make your money work harder for you. The best I got from DBS/POSB for being a client in their investment schemes was an umbrella!

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  • xoxo:

    seriously,DBS BANK took over POSB for DBS’ oen survival during the AFC.
    POSB was as steady and as unshakable before as it was during AFC n its aftermath.

    IF DBS was not allowed to ‘absorb’ POSB,it would have been in really bad shape with its BAD LOANS.

    So,the POOR MAN’S SAVINGS BANK was DBS’s saviour.
    yet,the current CEO thinks he does it all?
    STRIP LOCAL CONTENT OF DBS’s profits – including POSB’s- and see what actually is the ‘OFF-SHORE’ units’ contributions to DBS?

    THAT WILL BE THE TRUE MEASURE OF CEO PIYU$H’s real performance,i say!

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  • Banks are "blood suckers":

    Banks are value-extracting institutions. They add no real value.

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  • Low Yen Ling talking cock:

    S’pore does not expect persistent, accelerating inflation; measures in place to mitigate impact: Low Yen Ling

    Instead of focusing on inflation the PAP should instead focus on real wage growth (and productivity growth). As long as real wage growth outpaces inflation Singaporeans can manage.

    The PAP does not want to talk about real wage growth because its pro-alien policies (resulting in the massive influx of foreign workers) have depressed local wages. The “demand” of these foreigners also push up price sharply screwing Singaporeans big-time.

    Also, sending foreigners home should drive up wages which will help Singaporeans cope with inflation.

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  • SINGAROAR:

    Low Yen Ling talking cock
    The PAP will never talk about real wage growth because they are selling cheap labour to multinational companies to bait them to having offices in Singapore. Even with the resident population living under restrictions since 2020, the PAP continues to increase the foreign population and we lose our forest to housing these foreigners. The imported daily infected cases are higher than the resident population. The foreign population should be sent back if Singaporeans are to get back normalcy to their lives. Nothing is going to change if the govt. insist on repeating the same actions as in the past two years!

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  • shit happens:

    UOB and the rest of the banks are doing the same, they are harassing customers, they keep coming around to ask you why u are in the bank.

    Singapore has turned into some greedy state, breeding all kinds of greed.

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  • DBS-Dumbest Bank in Singapore:

    I had countless bank experiences with DBS I closed my account and never regretted it.

    Among the local and foreign banks, DBS provides the SMALLEST line of credit, the most bureaucratic and the most difficult to deal with.

    DBS being Temasek-controlled acts like the PAP government – bureaucratic, least helpful, and most likely to be “heavy-handed” because of HUBRIS just like PAP.

    DBS Bank might be the biggest bank in Singapore but it is also the DUMBEST BANK in SINGAPORE.

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  • Low-carbon bullshit:

    Straits Times: No one succeeds until everyone succeeds in S’pore’s low-carbon transition

    Wind power, solar and electric vehicles are considered “green” (low carbon) BUT if their PRODUCTION, OPERATION, and DISPOSAL are taken into account they are not “green” at all. “Green” is a gimmick promoted by businesses to make money, by governments to raise revenue and by many academics, and “scientists” to get funding for research.

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  • xoxo:

    The scenario has been created by DBS MANAGEMENT ,post LEHMAN MINI-BOND$ debacle.
    Blame it on DISRUPTOR KOH BOON HWEE who oso *re-engineered* SIA N SINGTEL,ETC.

    THIS BLOKE HAS SGS’ BLOOD ON HIS HANDS.
    MANY GOOD FORMER DBS SG-bankers were ruthlessly replaced with so-called FTs via a claimed *COST-CUTTING* measure that only saw locals replaced with Fake FTs with much higher pay-ranks???

    Idiots like Koh think too highly of themselves just becos,like many of the scholar-gahmen,he came out tops at Harvard ?

    Let Karma strike him.

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  • oxygen:

    @ SINGAROAR

    My informed reliable source told that DBS is muscularly hoisting their elderly customers into the use of debit and credit cards when many would prefer to just use their ATM cards for cash withdrawals without the redundant online platform application and risks attached as well.

    SINGAROAR: DBS does not take responsibility for accounts that are hacked into and unauthorised use of debit and credit cards made on purchases on its online platform.

    So it is rodent that DBS should claim its customer branding as “Neighbours first, Bankers second”

    It is the PERVERSE in reverse!

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  • Banks need to buck up:

    Banks need to buck up.
    The recent OCBC Scam show the weakness to assist its users when needed.
    If their response to their clients call will much faster,the clients may have not lost all their money to scammers.Also should have alert the Customers under such situation.Whats the point of fraud detection when it does not help its Customers ?
    OCBC should bear at least half of the lost .
    Also most call services are horrible. Always put on hold for a long time.
    Useless under emergency situation when needed most.
    Banks need to buck up and not keep on blaming the customers 100%.

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  • SINGAROAR:

    @ oxygen
    The reason for monies placed in banks is for safe keeping and interest earned. However by introducing various online services without ensuring 100% safety or guaranteeing the return of monies lost by customers, electronic thieves can gain access to peoples’ monies. MAS is silent as a regulator on the responsibility of the Banks. So there are only two options for the customers: 1. Do not use the online services offered or
    2. Move your monies to banks which guarantees return of monies lost
    because of fraudulent activities.

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  • OCBC Scam:

    The banks need to do more to protect their customers.
    One way to make them improve is to make them pay at least 50% of the loss.

    Another is for all their Customers to withdraw their deposits .

    Now the bank is too protected already…Need a wake up call.

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