include("cmp.php");

Defending LTA or MOT for doing a lousy job on SimplyGo card

I applaud Chee Hong Tat for despite having to eat humble pie, unlike many others, he didn't try to defend LTA or MOT for doing a lousy job about the SimplyGo card or snake away but instead extended his courageous apology to the commuting public for the much anxiety and inconveniences that the SimplyGo card inconvenience has caused to many of them.

Although the SimplyGo card is a newer card with newer features when compared to the EZ link and Netsflash pay card and while the EZ link and Netsflash pay card will cost a further S$40 million to continue with its usage, it is very, very clear to me that the people behind the SimplyGo card's design and implementation are only book-smart and totally failed to empathise and to understand the psyche of the commuters who use them.

Most public transport commuters are not wealthy people or people who earn high income.

Cents and a couple of dollars matter to them and they do not want to top up their cards with hundreds of dollars each time and can then use it uninterrupted for an extended period of time before topping it up again.

I even suspect that the people who are behind the SimplyGo card design and implementation are one, fairly high income earners and two, people who do not take public transport on a daily basis and hence their lack of basic knowledge, empathy and understanding such as the habit, comfort and importance of viewing the trip fare and card balance are glaringly ignored and/or overlooked.

This whole episode is symptomatic of the pap government who governs at the high level and earn fat, fat salaries for themselves and often times devoid of the true understanding of the real living or more accurately the struggles of the common people at the grassroot level.

Think.

 

Simon Lim

 

yyy
READER COMMENTS BELOW

25 Responses to “Defending LTA or MOT for doing a lousy job on SimplyGo card”

  • Systemic problem:

    The case shows the systemic problem in Singapore.

    A transport card goes all way up to the minister for a decision. We never hear of that in other countries. What are the civil servants for? Do they clean the office and serve tea?

    GD Star Rating
    loading...
  • Absurdity:

    But they do their best to keep jiak liao bees in the camp although the chief said don’t perform, have to go. No one will go.

    GD Star Rating
    loading...
  • opposition dude:

    “the people who are behind the SimplyGo card design and implementation are one, fairly high income earners and two, people who do not take public transport on a daily basis and hence their lack of basic knowledge, empathy and understanding such as the habit, comfort and importance of viewing the trip fare and card balance are glaringly ignored and/or overlooked.”

    They also do not test the system out as well. LTA said they had don’t know what focus group. How many people actually tested out the card? And not even one person noticed that the remaining card value wasn’t displayed ah you sure or not? How the hell was testing even done or was it just pc simulations like playing videogame like that?

    This is strike 2 for LTA after the service 167 debacle. Let’s see when strike 3 will be. LTA is symtomatic of government agencies these days, look at data and then make decisions. They said for service 167 they asked the community leaders before making the decision to withdraw the service. Who are these community leaders? How many? Do these people take 167 regularly? Why weren’t 167 commuters surveyed at all?

    Same goes for idiot HDB. Remember the AMK SERS debacle not so long ago? They simply assumed these people had 100k or more in their CPF to pay for a replacement flat!

    GD Star Rating
    loading...
  • In China, only need one mobile phone and one app can travel the whole country, is Sinkieland trying to chutt pattern and surpass them?

    GD Star Rating
    loading...
  • MillionDollar:

    We have the following questions for the parliament and Minister of Transport:

    1. How much was invested/spend on ‘Simply Go’ system platform, so far?

    2. How long the ‘Simply Go’ platform is contracted or planned for before the next sunset of ‘Simply Go’?

    3. How much ‘Simply Go’ cost to maintain its system and hardware yearly?

    4. Why existing contactless platform of EZ was not incorporated as ‘Critical Performance Variables’ of ‘Simply Go’ platform?

    5. Where can the public inspect ‘Simply Go’ yearly financial statements?

    In many countries, the state incorporated companies are NOT exempt from public disclosure of its financial statements for public scrutiny. When Public listed companies need to publish quarterly results, it is ridiculous to know that companies incorporated by the states using public funds are any lesser in disclosure in terms of financial spending.

    Was it because there are NO member of parliament pushing for such legislation?
    Because over 90% members of the parliament come from the same political party and expected to toll the line regardless of any moral obligations?

    A constant lags in Simply Go apps to update fare trip information, and constant fare deduction errors make us think that Simply Go is a highly unreliable system which LTA had ‘invested’ in.

    In 2019, pre-covid era, an average of about 7.691 million passengers rides a day used public transport in Singapore. In 2022, an average of 6.39 million passengers rides a day used public transport in Singapore.

    If we assume a very low rate error in deduction of 0.5%, it will be 38,455 and 31,950 cases everyday! And if each trip wrongfully deduct 10c to 50c, the total amount of error deduction will be somewhere between $3,195 to $19,227 everyday.

    Annually, the amount of wrongful deduction can be around $1million to $7million.

    Can someone in the parliament address this matter and ask the Minister to give honest answers to those questions?

    GD Star Rating
    loading...
  • TC:

    Some ministers and MP like to ask where the money come from when we ask for lower health care cost etc.

    This 40 million, where the money come from ?

    GD Star Rating
    loading...
  • 1000 RC members:

    ”Chee mentioned that the LTA had consulted over 1,000 commuters from 2020 to 2023 about SimplyGo”
    Those 1000 were probably RC members.
    Most RC members have ulterior motives, esp FTs wanting PR or citizenships.
    Oneself can never check oneself!
    ”Upton Sinclair
    It is difficult to get a man to understand something when his salary depends upon his not understanding it.
    Do not surround yourselves with YES-MEN.
    Highly paid YESMEN in civil service, with iron rice-bowl mentality are the most dangerous animals.
    Sinkieland is going to the dogs because of HP-Yesmen.
    1.SimplyGo
    2.AMK SERS petition.
    3.SBS bus service 167
    …and a thousand others some reversed some giving permanent damage

    GD Star Rating
    loading...
  • BS F em:

    F em.

    GD Star Rating
    loading...
  • Samuel S:

    Why no one from LTA comes forward to explain and apologise?

    GD Star Rating
    loading...
  • Harder Truths:

    Erection is only one year away – does he want to commit hara-kiri for some useless bums masquerading as public servants?

    He is doing what the Regime are good at – throwing others under the bus to save his own ass.

    How many believe this was just an LTA issue and not endorsed or started by him and his goondus? When the plan fell flat on its face it is always good to find a scapegoat. A lot of the bullshit is started by these clowns but then when it cannot work others are responsible. LTA is not totally stupid – they will not do something like this unless they were told to do it.

    Anyway he is pretending to be the good guy here – so $tupid $heeple are buying the fairy tale hook like and sinker.

    GD Star Rating
    loading...
  • Many Cronies Interest:

    Too many cronies interest to take care of.
    May have 20 payment-apps just to get around sinkie-crony-land
    ”The Economist magazine has issued its 2023 Crony Capitalism index. Out of 43 countries measured, the index ranks Singapore fourth by “crony sector”
    ” behind Russia, the Czech Republic and Malaysia ”
    Meanwhile Spinning Empress Dowager Jinx trying to salvage another real booboo
    Screw-ups galore since pinky-j*n* took over the country.
    Even cannot keep the LKY family together; yet want to run a country.
    LHY and Harvard Prof son may have to do re-union dinner in JB with other sinkie relatives!

    Systemic problem:
    The case shows the systemic problem in Singapore.

    A transport card goes all way up to the minister for a decision. We never hear of that in other countries. What are the civil servants for? Do they clean the office and serve tea?

    TRE Tech:
    In China, only need one mobile phone and one app can travel the whole country, is Sinkieland trying to chutt pattern and surpass them?

    GD Star Rating
    loading...
  • Light The Way:

    Yes, not knowing how much you are actually spending on public transport per trip with just a quick glance is touted as a new feature.

    A new feature that LTA and PAP originally intended for paying commuters to mindlessly accept until the public backlash occurred.

    This is not unexpected. Hoping to cushion the impact of future fare hikes?

    Coming Up Next… SimplyStepDown.

    GD Star Rating
    loading...
  • Light The Way:

    Besides the point, S$40 million is nothing compared to the loss in billions for failed overseas investments.

    Maybe the state investor should tighten up their wallets instead in order to save more public monies.

    GD Star Rating
    loading...
  • MillionDollar:

    The issue of errors and mis-charges or over charges, it requires individuals’ time to go over and inspect your fare charges.

    Sometimes it just doesn’t make ‘sense’ to experience the hassle to claim few dollars or cents. But the accumulated sum is no small amount when the frequencies increases.

    https://gutzy.asia/2024/01/26/user-shares-experience-of-overcharges-on-simplygo-due-to-missed-entries/

    If the overcharged situations is 3 times in a month for $2, and a person made 4 trips a day, 120 trips a month (30-days), the over-charging rate is 2.5%.

    Putting the above figure into DAILY 7.691 million (2019) passengers rides & 6.39 million (2022) passengers rides, daily overcharged cases are 192,275 & 159,750 respectively. If each over-charges is $2 going unnoticed, the over charges amount to $116 million to $140 million annually.

    Do note that :
    1. SBS Transit turns in full-year revenue of $1.5 billion in 2022.
    2. SMRT full-year revenue of $645.5 million in 2022.
    3. Tower Transit SG – unknown revenue
    4. Go-ahead SG – unknown revenue

    Besides over-charging and/or error charging issues, the problem of Frequently Expiring usable cards is also a concern. Technically, values in those expired cards are being ‘confiscated’ for those who are not using those transport cards for sometimes.

    The issues for SG commuters are much larger than we can imagine.

    MillionDollar: In 2019, pre-covid era, an average of about 7.691 million passengers rides a day used public transport in Singapore. In 2022, an average of 6.39 million passengers rides a day used public transport in Singapore.

    If we assume a very low rate error in deduction of 0.5%, it will be 38,455 and 31,950 cases everyday! And if each trip wrongfully deduct 10c to 50c, the total amount of error deduction will be somewhere between $3,195 to $19,227 everyday.

    Annually, the amount of wrongful deduction can be around $1million to $7million.

    GD Star Rating
    loading...
  • dodo:

    Yes men error just say yes men error lah, change story and say judgment error. Maybe what he meant was Boshan-Tua Payo people got judgment error to bring him on board.

    GD Star Rating
    loading...
  • Elite kpkb:

    You peasants, you know how much money it costs for us to collect money from you? It’s time for us elites to kpkb.

    Take your peasant faces away from my elite uncaring face.

    GD Star Rating
    loading...
  • Thieves:

    That is keeping money that does not belong to them. In simplewords, that is theft.

    If a bank wrongly credits money to you, and you keep it, the police will come after you for theft.

    So, what makes it right and legal for a company to do so?

    Thieves.

    MillionDollar: Annually, the amount of wrongful deduction can be around $1million to $7million.

    GD Star Rating
    loading...
  • rice:

    LTA is just another arrogant money-collection agency for the G.
    LTA is Land Tran$port Autocra$y.

    GD Star Rating
    loading...
  • smart nation:

    Since when have those clowns sitting on their fat arses in air con ivory towers, ever come down to ground zero to see and witness the true and actual happenings? It is when shits hit the ceiling, and the stench unbearable, then the clowns come out to wayang a bit!!
    Take for instance the dirtiness and birds nuisance in hawker centers, many complaints have been lodged in the press and internet, and yet, nothing has been done. The situations are getting worse in the hawker centers!! Or are they waiting for some more shits hitting the ceilng to have another wayang show!!

    GD Star Rating
    loading...
  • One-track brains:

    Now, people realize that cleaning workers have an important unspecified work of chasing birds away, as they walk around and clear tables.

    Now the bosses will say that birds are not their responsibility and wait for the bird dept to do their job. The majority voters deserved their gov.

    smart nation: Take for instance the dirtiness and birds nuisance in hawker centers, many complaints have been lodged in the press and internet, and yet, nothing has been done. The situations are getting worse in the hawker centers!! Or are they waiting for some more shits hitting the ceilng to have another wayang show!!

    GD Star Rating
    loading...
  • U turn:

    U turn is the right decision.
    No bashing or else no U Turn in future.
    Maybe next time better go to the ground to get real feedback…

    GD Star Rating
    loading...
  • Feedback:

    It’s Ok … just follow the flow
    Copy, modified and paste
    And call it your own.
    Will the Minister stop the COE escalating to $250,000 by end 2024 or 2025
    So Singapore will not be for the high society. Only rich can own a car.

    GD Star Rating
    loading...
  • Smart Nation:

    smart nation:
    those clowns sitting on their fat arses in air con ivory towers, ever come down to ground zero to see and witness the true and actual happenings? It is when shits hit the ceiling, and the stench unbearable, then the clowns come out to wayang a bit!!
    Take for instance the dirtiness and birds nuisance in hawker centers, many complaints have been lodged in the press and internet, and yet, nothing has been done. The situations are getting worse in the hawker centers!! Or are they waiting for some more shits hitting the ceilng to have another wayang show!!

    This “smart nation” with a small “s” and “n” should write to the relevant govt Ministry, or stop eating at hawker centers. LOL!

    GD Star Rating
    loading...
  • Feedback:

    It’s peanuts to spend these money.
    Is ok. Just plough back from the COE, increase Restricted Gantry fees, increase road tax , increase import duties ????
    No big deal.

    GD Star Rating
    loading...

Leave a Reply


Scroll Down For More Interesting Stuff


Official Quick Links
Members LoginContact UsSupport Us
Sponsored Advertisement
Search On TR Emeritus
Sponsored Advertisement
Advertisement

Announcements
Advertisement
Advertisement

UA-67043412-1