Khaw Boon Wan Masterclass
Khaw Boon Wan has perfected the art of conducing himself in such a way that you don’t know whether to snigger, sympathise or admire. He is in a class of his own. He ought to conduct a Masterclass for PAP Ministers and MPs on how to handle challenges and adversity without getting into hot soup. These are the pointers for the...
SMRT Culture and KPI
There is a well-known real management story. Two management consultants were hired to improve efficiency for traffic police in one of the US states. On the first day, they observed that two traffic police officers got into the police car and proceed to drive up and down the expressway at the start of their duty. When they...
Dr Chee: Who holds them accountable?
“SOMETHING MUST HAPPEN to the staff,” Mr Khaw Boon Wan hissed as he laid blame on the SMRT maintenance crew when a train tunnel flooded after a perfunctory downpour. They “failed us”, the Transport Minister added as he drove the knife further in. Just as quickly, the management announced that the unit members would...
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