Listening to customers
When I was running an insurance company, I got my staff to adopt the 3 level escalation approach. The staff at the first level answered the questions posed by the customers. If the customer did not accept our answer or practice, the staff escalated the issue to the manager. The manager talked to the customer and tried to find...
Why the current CPF system is making Singaporeans poor
Many Singaporeans think they have only a small sum in their CPF, and therefore the interest rate does not matter much. They are very very wrong. The power of interest building up on interest over a few decades is very very big. If you start at 25 and have a small CPF sum of $10,000, what do you expect your $10,000 to be when...
Ban dangerous cryptocurrency and raise interest rates
Dear fellow Singaporeans, I wish to write about 2 issues that are important to our society, banning the dangerous trading of cryptocurrency and raising the poor CPF interest rates. A few months ago, I heard from an old friend in his 50s that he has been having money troubles, due to losses in trading of cryptocurrency. He told...
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