Listening to customers
When I was running an insurance company, I got my staff to adopt the 3 level escalation approach. The staff at the first level answered the questions posed by the customers. If the customer did not accept our answer or practice, the staff escalated the issue to the manager. The manager talked to the customer and tried to find...
‘Saying all the right things but doing all the wrong things’ is the hallmark of PAP Ministers
The mainstream media has been featuring articles with very attractive sounding headlines such as “4G leaders will partner citizens in policy making: Heng Swee Keat" (16 Jun 2019) and even featured an opinion piece by him entitled “Working with Singaporeans to create a shared future" on the same day. The above headlines show...
How an innovation panel can help to make changes
I have suggested the formation of an innovation panel to be the catalyst for change in Singapore. Let me explain the need for this panel and how it can carry out its work. There are so many things that are wrong in Singapore and have been unattended for decades. The citizens have brought them up many times in the past. Nothing...
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- Caoliangoh on Pakistan to nuke Israel if…
- Pandora’s box on Iran’s ‘Terrifying’ New Arsenal Brings Israel To Its Knees
- Liar on Pakistan to nuke Israel if…
- unprovoked aggression on Iran’s ‘Terrifying’ New Arsenal Brings Israel To Its Knees
- PAP mandate strong on Pakistan to nuke Israel if…
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